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Quick Find |
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MANUFACTURERS |
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| Few simple questions and one minute reading |
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Can I come to buy at a street store?
Yes, we have stores in Barcelona, Figueres, Madrid, Mallorca and Vigo.
You can check the schedule at the section
A part of this web products are there more products in the shops?
Yes, we have many more products in our stores
Why are so cheap the products of this web?
We are a real Outlet, we do stock liquidations.
All products on this website are brand new and they come with manufacturer's warranty.
Can I buy online the products on this site?
Yes, only customers in Spain, Portugal, Italy, France, Germany, Holland, Belgium, Luxembourg, Austria, Finland, Slovakia, Slovenia, Estonia, Greece and Ireland.
How do I pay for my order?
You can pay in two ways.
Visa, Visa Electron, Maestro or Mastercard, that you must have enabled for online shopping with 3DSecure method, 3DSecure is enabled in Spain, Portugal, Italy, France, Germany, Holland, Belgium, Finland.
Making a bank transfer to the BBVA account number indicated after ordering.
BIC: BBVAESMMXXX
IBAN / SWIFT: ES95 0182 0812 40 0201536851
Is it safe to pay by credit card?
Yes, the pages that ask your personal details in outletmoto.com work under a secure connection (SSL)
The card details are entered only in the web of the bank, we have no access to them.
What is the 3DSecure?
3DSecure is a security method where is not enough to hold the card, but you must have it enabled for online shopping.
Depending on the bank issuing the card, it uses different security methods such as PIN code, messages to your mobile phone, etc...
3DSecure method, 3DSecure is enabled in Spain, Portugal, Italy, France, Germany, Holland, Belgium, Finland and Ireland.
How long will it take to receive my order?
Between 24 and 48 hours after payment for Spain and Portugal without islands (weekdays).
For shipments to the rest of Europe, between 3 and 5 days depending on the selected service.
Immediate payment is by credit card. If you are paying by transfer from another bank that is not BBVA it takes 2 days to make the payment, so shipping is not done until it is effective.
Which is the delivery company ?
Tourline to Spain and Portugal. UPS for rest of Europe.
How much do I pay for shipping?
Our website will automatically calculate the shipping cost. Are reduced to the minimum, since we don´t want your purchase to be more expensive.
The site includes small items that go along with larger items, so the your costs are reduced to the minimum.
I can return the purchase?
Yes, within 7 days, if not used and keeps the labels, we will refund the amount of the product.
Can I make a change in size?
Yes, if not used and keeps the labels.
Shipping costs of the new product and collection of the previous one will be charged to the customer.
Messenger itself gives you the new size and collectes the previous one.
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