Exchanges and returns

Nacex UPS InPost
You can manage all product exchanges and returns directly from your customer area on our website. In the orders section, you will find a link to return or exchange. If you need help, you can also contact us.

VERY IMPORTANT
Please note that, to accept a return or an exchange, products must be UNUSED, with tags attached, in the original packaging, and in the case of helmets, the visor seal must remain intact, and items must be in the same condition as when received.

For returns: Prepare your package: protect the original packaging with a box or plastic to avoid damage. You will receive a label by email. Do not stick the label or tape directly onto the original product packaging, drop the package off at the collection point of the courier you selected: Nacex, InPost, or UPS.
The refund will be issued using the same payment method used during the purchase process, within approximately 10 to 15 working days.


RETURNS

Returns in the Netherlands, Belgium and Luxembourg:

  • UPS point: €7.90 and FREE for orders over €89
  • InPost point: €7.90 and FREE for orders over €89

Returns in Germany:

  • UPS point: €7.90 and FREE for orders over €89
  • InPost point: €7.90 and FREE for orders over €89

Returns in Austria, Denmark, Finland, Sweden, Ireland, Czech Republic, Poland and Hungary:

  • UPS point: €9.90

Returns in Bulgaria, Croatia, Estonia, Greece, Latvia, Lithuania, Romania, Slovakia and Slovenia:

  • UPS point: €19.90

Returns in France:

  • UPS point: €5.90 and FREE for orders over €69
  • Mondial Relay (InPost) point: €5.90 and FREE for orders over €69

Returns in Italy:

  • UPS point: €5.90 and FREE for orders over €69
  • InPost point: €5.90 and FREE for orders over €69

Returns in mainland Spain:

  • Nacex point: €3.90 and FREE for orders over €69
  • UPS point: €3.90 and FREE for orders over €69
  • InPost point: €3.90 and FREE for orders over €69

Returns in the Balearic Islands:

  • UPS point: €3.90 and FREE for orders over €69
  • InPost point: €3.90 and FREE for orders over €69

Returns in the Canary Islands, Ceuta and Melilla: Contact customer service.

Returns in mainland Portugal:

  • Nacex point: €3.90 and FREE for orders over €69
  • UPS point: €3.90 and FREE for orders over €69
  • InPost point: €3.90 and FREE for orders over €69

Returns in the Azores and Madeira: Contact customer service.

Returns for the rest of the world: Contact customer service.

EXCHANGES

Exchanges in mainland Spain:

  • Nacex home delivery: €5.90 and FREE for orders over €69

Exchanges in mainland Portugal:

  • Nacex home delivery: €5.90 and FREE for orders over €69